Frequently Asked Questions
Frequently Asked Questions. We’ve tried to answer all of your questions, but in case you still have some, feel free to contact us.
Our head office is located in Mississauga but we do not have a pick-up option for our customers hence why we offer free shipping to everyone in Canada.
In order to confirm your order, we require payment up front. We take all types of payment such as Visa, MasterCard, American Express & PayPal. In rare circumstances, we also accept E-Transfer if you do not opt to choose any of the above
Product turnarounds vary based on the stock, type of printing and finishes that are being applied. For that reason, it is very hard to give exact turnarounds for custom jobs. For most jobs, our turnarounds are 3-4 business days.
Not all items have rush printing. For rush printing, we only offer quantities of 500 or less for next day printing. Please not that next day printing is only pertaining to the production time. Delivery time requires an extra day so in total you would receive it in 2 business days.
We accept high-res PDF files only. In addition, we highly recommend that you provide files that have at least a DPI of 300ppi. Anything less will result in blurry images and we cannot guarantee a clear image. We will let you know if your artwork has an issue and you can edit it before we put to print.
Unfortunately quantity cannot be split into different batches For example, if you order 500 business cards all 500 cards must have the same artwork. If you want two different employee names or types of card, you would need to order 2 sets of 250 for a total of 500 cards.
Please ensure all your artwork has bleed. Bleed is when artwork extends beyond the trim edge, leaving no margin. This helps ensure that your important text and images are not cut off during the trimming process. All artwork edges should be extended by 0.125″ (1/8” of an inch).
Computer monitors use the RGB (red, green, blue) color scheme. This is different from printers that print using CMYK (Cyan, Magenta, Yellow, Black). Although all colors of the can be produced by CMYK, monitors are capable of displaying only a limited range of colours.
So what does this mean for you? This means that all artwork must be submitted in CMYK in order to accurate printing. We guarantee up to 95% accuracy, which is industry standard.
Since there are literally thousands of fonts available on both Mac’s and PC’s, it becomes a problem to be sure that everyone has access to the same fonts and can display your images properly (illustrator and photoshop documents). When digital art is supplied with missing fonts, a printer cannot process your file for production.
The answer to this problem is to either embed your fonts (which is possible in Adobe InDesign) or converting them to outlines. Both Adobe Illustrator and CorelDraw can convert fonts to outlines. Please ensure the fonts are converted to outlines before submitting them for printing.
On a computer monitor, there is only one way to represent black. When there is no light coming from the monitor, the screen is black.
In print there are many different ways to represent black. The simplest is “plain black,” or 100% black ink (0C, 0M, 0Y, 100K). However, you can also create a “rich black” by printing other inks along with black. There are many different possible ink combinations – the most common “rich black” contains percentages of all 4 inks: 63C, 52M, 51Y 100K. Other possible flavors of “rich black” are “Cool Black” (60C, 0M, 0Y, 100K) and “Warm Black” (0C, 60M, 30C, 100K).
Your order will be shipped via UPS, FedEx or CanadaPost and is trackable via a tracking number.